Customer Service Department

Meeting and Exceeding Customer Expectations on a Daily Basis

	Mark Rowland Manager, Inside Sales   Mark manages Allied's Customer Service Department and Resale Product Line. Phone: 614-876-0244 ext 202
	Mike Krasnodembski Supervisor, Domestic Customer Service Mike handles precast shapes (APR, SSRC) and assists the Domestic Customer Service Associates with their account management. Phone: 614-876-0244 ext 240.
	Emily Williams Supervisor, International Customer Service Emily handles the Far East, Pacific Rim, Australia and orders for Allied affiliate companies AMT and AMETSA. Phone: 614-876-0244 ext 273.
	Anne Decker Customer Service Representative, International Anne handles South America, Europe and orders for Allied affiliate company AME. Phone: 614-876-0244 ext 229.
	Susan West Customer Service Representative, International Susan handles Korea, Mexico and Latin America. Phone: 614-876-0244 ext 208.
	Trent Kirsch Customer Service Representative, Domestic Trent handles accounts in Wisconsin, Minnesota, N. Michigan, E. Iowa, Illinois in addition to Ontario and Quebec, Canada. Phone: 614-876-0244 ext 207.
	Debby Knox Customer Service Representative, Domestic Debby handles accounts in Ohio, Kentucky, Indiana, and Michigan, as well as, all Industrial Accounts. Phone: 614-876-0244 ext 206.
	Iris Pagan Customer Service Representative, Domestic Iris handles accounts in the Northeast United States, including Pennsylvania and the Southeast United States including Mississippi, Louisiana and Alabama.  Phone: 614-876-0244 ext 205.
	Rhonda Maxwell Inside Sales Representative Gary, Indiana Sales Office Rhonda handles Integrated Steel Accounts, Chicago Fire Brick accounts and all Allied/Chicago Fire Brick Distributors. Phone: 219-881-7781      Fax: 219-881-7790
	Margriet Heijboer Manager Customer Service The Netherlands Sales Office Margriet handles all incoming orders, invoicing and administration for distributors including those in Scandinavia, Italy, Spain, Turkey, Greece, France and Portugal. Phone: ++31 166 601 202     Fax: ++31 166 602 898 Email: margriet.heijboer@alliedeurope.com or customer.service@alliedeurope.com Skype: margriet.ame
	Amber W. Damen Customer Service Representative The Netherlands Sales Office Amber handles all incoming orders, invoicing and administration for Austria, Belgium, Denmark, France, Germany, Iceland, Luxemburg, Netherlands, Switzerland and the United Kingdom. Phone: ++31 166 601 200     Fax: ++31 166 602 898 Email: amber.damen@alliedeurope.com or customer.service@alliedeurope.com
	Lilla Bilinska Customer Service Representative Office located in Gorzow, Poland Lilla handles all incoming orders, invoicing and administration for Bulgaria, Belarus, Czech Republic, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Macedonia, Poland, Romania, Russia, Serbia, Slovenia and Ukraine. Phone: +48 957 320 335 Fax: +48 957 320 336 Email: lilla.bilinska@alliedeurope.com or customer.service@alliedeurope.com Skype: lillabilinska
	Zelda Serfontein Sales and Administration Wadeville, South Africa Sales Office Zelda handles all orders and administration for finished products and raw materials in South Africa. Phone: +27 11 902 2900      Fax: +27 11 902 9023 Email: zs@ametsa.co.za